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Towels – Customer Service or Money Pit?

Jun 13, 2019

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Many fitness centres, health clubs, spas, hospitality businesses and corporate offices offer a towel service as part of their membership or as an added service. Some offer the service for free while others charge an extra fee.

There are service providers that believe that a towel service can elevate customer experience and their brand image while some consider the service a waste of money.

So, is towel service good for your business or bad?

Why Offer a Towel Service?

Towel service is a thoughtful benefit that adds value to your customers. They don’t have to bring their own towels or carry used ones in their bags all day. When you make life easier for your customers, the experience is sure to stay in their minds, which converts into good word-of-mouth and a positive brand image.
Towel service is a great green alternative to paper towels. Paper towels tend to tear easily, which means each customer would need multiple paper towels, which in turn results in more trash ultimately creating a bigger impact on the environment.
Businesses gain a competitive edge over companies that do not provide a towel service.
A towel service helps promote hygiene, especially at fitness centres where maintaining clean equipment is crucial.

Challenges to Towel Service

The cost of purchase, storage, laundry and supplies, replacement, and constant tracking, is a major challenge. Constant monitoring is crucial to ensure that the towels don’t go missing.

Each of these tasks requires allocation of time and resources, diverting your staff from the core business.

A Well-Managed Towel Service can be a Valuable Business Asset

A towel service is a value-added service that customers look forward to and consider when planning to move to a competing service. With proper planning, it is possible to use towel service as an opportunity to elevate your customer service and boost your brand image.

The best way to transform towel service into a business asset and experience its benefits is by using a premium third-party towel service such as that offered by EWASH.

Here are some benefits of contracting your towel service.

Save on the cost of buying, replacing, storing and washing towels. You don’t have to spend on laundry resources such as cleaning solutions and washer/dryer systems.
A meticulous towel service increases your resource- and business-efficiency. Your staff and other resources will not be locked in the task of running for towels and managing them all day when they have other key tasks to complete.

How EWASH Towel Service Makes a Difference

We offer towel service as part of our commercial laundry services. We provide clean high-quality towels for a wide range of businesses at the most affordable prices. You can also avail our affordable laundry service in case you already have an in-house towel service. We can design a laundry solution customised to your needs.

Our towel products and services are of the highest quality and the most hygienic, all within a price that you can easily afford.

What’s more, we offer a service trial as well as a cost analysis, all free of cost!

Our delivery system is flexible and frequent, depending on how you prefer it. We also have a flexible towel storage system.

With EWASH, you get a towel service that is customised to your business end-to-end. As Melbourne’s leading laundry service for more than a decade, you can trust us to bring more value to your business.

Call (03) 9521 3881 for more information.

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